Shipping policy
Shipping Policy
At Smart LED, we are committed to delivering your orders swiftly and efficiently. Please review our shipping policy below for more information on how we handle orders, processing, and shipping times.
Processing Time
- All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive a notification once your order has shipped.
Shipping Rates & Delivery Times
- Standard Shipping: Estimated delivery time is 5-7 business days within the U.S. Shipping charges for your order will be calculated and displayed at checkout.
- Expedited Shipping: Available at an additional cost with an estimated delivery time of 2-3 business days.
Please note that delivery times may vary depending on the destination and potential delays with couriers.
International Shipping
- We currently DO NOT offerย international shipping to select countries. Delivery times may vary based on the destination and customs clearance procedures.
- Shipping fees will be calculated at checkout based on your location and package weight.
Tracking Information
- Once your order has been shipped, you will receive an email with tracking information so you can monitor the status of your delivery.
Shipping Delays
- While we strive to meet delivery estimates, please understand that external factors (weather, carrier delays, or customs processes) can occasionally result in delays. We are not responsible for shipping delays caused by such events.
Lost or Damaged Packages
- If your order is lost or damaged during transit, please contact us at cs@shopsmartled.com with your order number. We will work with the shipping carrier to resolve the issue and ensure your satisfaction.